Customer Interaction analytics summary:propose a best practice model
Mandy
1.2
Develop an individual task of staff thinking of their own experience to date of how they have dealt with complaining customers and consider what they did well and what do not go so well
2.1
View Video clip scenerios of complaints
Linda
Hosted in blackboard type package set up for sales group
Online prior to face-to-face session
2.2
Join Discussion forum for suitable responses
Online prior to face-to-face session
2.3
Create Guide: Top10 Responses to complaints
Linda
PDF
After face-to-face discussion
2.4
Create Voki of salesperson
Linda
Create avatar with sound file
In Face-to-face group using Online site and different respones /share creations/upload to wiki
Training Course: Client Complaints
Problem solving task 2
Click Final Solution Page
Ideas for Training Lessons
Follow up
Technology/Media Solution
Blend Use